My version of Jeff Jarvis' Dell Hell.
My organization has been using a version of Dynamics that is hosted by Microsoft as a pilot for the last 6 months. The experience has been terrible.
We want to use Dynamics to run our business but Microsoft continues to show they have no concept of what it means to run a service people pay for.
We continue to have 4 hour maintenance windows sometimes weekly but at a minimum twice a month! These windows happen in our core operating time frames of 6pm - 10pm that cause us REAL DOWNTIME and no one seems to figure out how to change.
I suppose the issue is a bit different than Jeff Jarvis' lemon laptop but frustrating and bad customer experience nonetheless.
Don't buy SaaS from Microsoft. They have no clue what they are doing.
Welcome, Prashanth!
5 years ago
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