Microsoft SaaS Sucks

My version of Jeff Jarvis' Dell Hell.

My organization has been using a version of Dynamics that is hosted by Microsoft as a pilot for the last 6 months.  The experience has been terrible.

We want to use Dynamics to run our business but Microsoft continues to show they have no concept of what it means to run a service people pay for.

We continue to have 4 hour maintenance windows sometimes weekly but at a minimum twice a month!  These windows happen in our core operating time frames of 6pm - 10pm that cause us REAL DOWNTIME and no one seems to figure out how to change.

I suppose the issue is a bit different than Jeff Jarvis' lemon laptop but frustrating and bad customer experience nonetheless.

Don't buy SaaS from Microsoft.  They have no clue what they are doing.